Terms & Conditions of Sale

These Terms & Conditions govern your use of the website Cosavia.com and the purchase of products from Cosavia.

By accessing our website and/or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. Company Information

This website is operated by Cosavia.

Throughout the site, the terms “we”, “us” and “our” refer to Cosavia.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products.

2. Eligibility

By using this site, you confirm that:

  • you are at least the age of majority in your country, or
  • you have given consent for any minor under your responsibility to use this site

You agree not to use our products or services for any illegal or unauthorized purpose.

3. General Conditions

We reserve the right to refuse service to anyone for legitimate reasons at any time.

You agree not to reproduce, duplicate, copy, sell or exploit any part of the service without our written permission.

Payment information is always processed securely through encrypted systems.

4. Accuracy of Information

We strive to ensure that all information on our website is accurate and up to date.

However, we cannot guarantee that all content is free from errors, omissions, or inaccuracies.

Use of the information on this site is at your own risk.

5. Products & Availability

We aim to display our products as accurately as possible.

However:

  • images are for illustrative purposes only
  • slight variations may occur due to manufacturing or display settings

All products are subject to availability.

If a product becomes unavailable after your order, we will inform you and offer:

  • a full refund, or
  • an alternative product

6. Prices & Modifications

Prices are subject to change at any time without notice.

However, changes will not affect orders already confirmed.

We reserve the right to modify or discontinue products at any time.

7. Orders & Billing Information

You agree to provide current, complete, and accurate information for all purchases.

We reserve the right to:

  • refuse or cancel any order
  • limit quantities per customer
  • cancel orders suspected of fraud or abuse

If your order is canceled, you will receive a full refund.

8. Payment

Payment is due immediately upon placing the order.

All transactions are processed securely via trusted payment providers (e.g. Shopify Payments, Stripe, PayPal).

We do not store your payment details.

9. Shipping

Shipping times and conditions are outlined in our Shipping Policy.

We are not responsible for delays caused by external factors beyond our control (carriers, customs, etc.).

10. Right of Withdrawal

In accordance with applicable laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Cosavia extends this period to 30 days as a satisfaction guarantee.

Conditions and procedures are detailed in our Return Policy.

11. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Refunds are processed after inspection of the returned product.

12. Prohibited Uses

You are prohibited from using the site:

  • for unlawful purposes
  • to violate intellectual property rights
  • to transmit viruses or malicious code
  • to harass, abuse, or discriminate

Any violation may result in termination of your access.

13. Third-Party Services

We may provide access to third-party tools or services.

We are not responsible for their content, policies, or performance.

Use them at your own risk.

14. Personal Data

Your personal data is handled in accordance with our Privacy Policy, in compliance with applicable data protection regulations.

15. Errors & Omissions

We reserve the right to correct any errors (including pricing or product descriptions) at any time, even after an order has been placed.

If necessary, a refund will be issued.

16. Liability

Nothing in these Terms excludes or limits your legal rights.

To the extent permitted by law, Cosavia shall not be liable for indirect or consequential damages resulting from the use of our products or services.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

18. Entire Agreement

These Terms, together with our policies (Privacy, Returns, Shipping), constitute the entire agreement between you and Cosavia.

19. Governing Law

These Terms are governed by the laws applicable within the European Union.

Consumers may also benefit from mandatory legal protections in their country of residence.

20. Changes to Terms

We reserve the right to update these Terms at any time.

The latest version will always be available on this page.

Continued use of the site constitutes acceptance of any changes.

Contact

📧 support@cosavia.com
📍 Cosavia – 14 Place Carnot, 93110 Rosny-sous-Bois, France