Exchanges, Returns & Refund Policy
Last updated: 29/07/2026
1. Our 30-day return window
You have 30 days from the date of delivery to return an item you are not satisfied with.
This is a commercial guarantee we offer voluntarily. It is in addition to — and does not replace — your statutory 14-day right of withdrawal, set out in our Cancellation Policy, and your legal guarantees described in section 6.
2. Condition of returned items
To be accepted, items must be:
- unused, unwashed, and undamaged
- complete, with all accessories and fittings included
- returned in their original packaging where possible
Items showing signs of use beyond what is needed to inspect them may be refused or refunded at a reduced value.
3. How to return an item
- Email with your order number and the reason for return.
- We reply within 24 business hours with return instructions.
- Send the item to:
Cosavia — Returns 14 Place Carnot 93110 Rosny-sous-Bois France
Use a tracked service and keep your proof of postage. You remain responsible for the parcel until it reaches us.
4. Who pays return shipping
| Reason for return | Return shipping paid by |
|---|---|
| Item is defective, damaged, or not what you ordered | Cosavia |
| Change of mind / no longer wanted | You |
| Statutory withdrawal within 14 days | You (see Cancellation Policy) |
Where the return is our fault, contact us before sending — we arrange or reimburse the return.
5. Refunds
Once we receive and inspect your return, we notify you of the outcome by email.
Approved refunds are issued to your original payment method within 14 days of receiving the returned item.
For change-of-mind returns under our 30-day commercial window, the original outbound shipping cost is not refunded. For statutory withdrawals within 14 days, standard outbound shipping is refunded, as required by law.
Depending on your bank or card issuer, the credit may take a further 3 to 10 business days to appear on your statement.
6. Legal guarantees
Independently of any commercial guarantee, we are bound by the following, and you may exercise them at no cost:
Legal guarantee of conformity — articles L.217-3 and following of the French Consumer Code. You have 2 years from delivery to obtain repair or replacement of goods that do not conform to the contract. You are not required to prove the defect existed at delivery during the first 24 months.
Guarantee against hidden defects — articles 1641 and following of the French Civil Code. You have 2 years from discovery of the defect to obtain a price reduction or cancellation of the sale.
To invoke either guarantee, contact .
7. Damaged or incorrect items
Inspect your parcel on arrival. If an item arrives damaged or is not what you ordered, email within 7 days of delivery with your order number and photographs of the item and its packaging.
We arrange a replacement or a full refund, including all shipping costs, at no charge to you. This deadline does not affect your legal guarantees under section 6.
8. Exchanges
We do not operate a direct exchange service. To obtain a different item or variant, return the original under this policy and place a new order.
9. Non-returnable items
Goods made to your specifications or clearly personalised, and goods unsealed after delivery that cannot be returned for hygiene reasons, cannot be returned, in accordance with article L.221-28 of the French Consumer Code. This does not affect your rights where such goods are defective.
10. Contact
Cosavia — (trading as Vitebaz) 14 Place Carnot, 93110 Rosny-sous-Bois, France SIREN 881 611 180 — RCS Bobigny — +33 6 52 59 79 53