FAQs

We work with trusted fulfillment partners and warehouses to deliver our products efficiently to customers worldwide.

We currently ship to many countries worldwide. Shipping availability may vary depending on the product and destination at checkout.

Shipping costs are calculated at checkout based on your location and selected items.

Yes — we offer free shipping on all orders over €30.

Orders are usually processed within 1–2 business days before shipment.

Average delivery time is 5–10 business days depending on your country and local carrier conditions.

Once your order ships, you’ll receive a confirmation email with your tracking number and tracking link.

Delivery times can occasionally vary due to customs, holidays, or carrier delays. If your order is taking longer than expected, contact us at support@cosavia.com and we’ll help you right away.

Yes. You can request a return within 30 days of receiving your order.

You have 30 days from the delivery date to request a return.

If the item is defective, damaged, or incorrect, we will assist you with a solution. For standard returns, return shipping costs may apply depending on the case and destination.

Once your return is received and approved, refunds are typically processed within a few business days back to your original payment method.

Many of our products are selected with modern living in mind, including practical and renter-friendly decor solutions. Please check each product description for installation details.

We do our best to display products as accurately as possible. Slight variations may happen depending on screen settings and lighting.

Installation depends on the item. Each product page includes usage or installation details when needed.

Care instructions vary by product. We recommend checking the product description or contacting us for specific guidance.

We accept major secure payment methods available at checkout, including credit/debit cards and other local options depending on your country.

Yes. Your payment information is encrypted and processed through secure payment providers.

Available payment options depend on your region and device. You’ll see all available methods at checkout.

This can happen due to incorrect billing details, bank restrictions, insufficient funds, or security checks. Please try another method or contact your bank.