Privacy Policy

This Privacy Policy describes how Cosavia (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

1. Data Controller

The website Cosavia.com is operated by:

Cosavia (Vitebaz)
📍 14 Place Carnot, 93110 Rosny-sous-Bois, France
📧 support@cosavia.com

2. Personal Data We Collect

We may collect the following personal information:

a) Information you provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)
  • Order details

b) Automatically collected data

  • IP address
  • Browser type and device information
  • Pages visited and browsing behavior
  • Cookies and tracking technologies

c) Communication data

  • Messages sent to our customer support

3. How We Collect Data

We collect your data:

  • when you place an order
  • when you contact us
  • through cookies and tracking tools
  • via third-party providers (Shopify, payment processors, analytics tools)

4. Legal Basis for Processing (GDPR)

We process your data based on:

  • Contract performance (order processing and delivery)
  • Consent (marketing emails, cookies)
  • Legal obligations (accounting, tax compliance)
  • Legitimate interests (fraud prevention, service improvement)

5. How We Use Your Data

Your data is used to:

  • process and deliver your orders
  • manage customer support
  • prevent fraud and secure transactions
  • improve our website and services
  • analyze website traffic and performance
  • send marketing communications (if consent is given)

6. Sharing of Data

We only share your data when necessary with:

  • Shopify (e-commerce platform hosting)
  • payment providers (Stripe, PayPal, etc.)
  • shipping and logistics partners
  • analytics and marketing tools (e.g. Google Analytics, Meta Pixel)

We do not sell or rent your personal data.

7. Data Retention

We retain your data only for as long as necessary:

  • to fulfill your orders
  • to comply with legal obligations
  • to resolve disputes

After this period, your data is deleted or anonymized.

8. Your Rights (GDPR)

You have the following rights:

  • access your personal data
  • correct inaccurate data
  • request deletion of your data
  • restrict or object to processing
  • request data portability

To exercise your rights, contact us at:
📧 support@cosavia.com

You also have the right to lodge a complaint with the CNIL (www.cnil.fr).

9. Cookies

We use cookies to:

  • ensure proper website functionality
  • analyze traffic and performance
  • personalize content and ads

Non-essential cookies are only used with your consent via the cookie banner.

You can manage or disable cookies at any time through your browser settings.

10. Data Security

We implement appropriate security measures:

  • SSL encryption
  • secure payment processing
  • restricted data access

However, no method of transmission over the Internet is completely secure.

11. Third-Party Services

Third-party providers (payment, shipping, analytics) may process your data according to their own privacy policies.

We encourage you to review their policies.

12. International Data Transfers

Your data may be transferred outside your country.

When required, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

13. Children’s Data

Our services are not intended for individuals under the age of 18.

We do not knowingly collect data from minors.

14. Changes to This Policy

We reserve the right to update this policy at any time.

Changes take effect immediately upon publication on this page.

15. Contact

📧 support@cosavia.com
📍 Cosavia – 14 Place Carnot, 93110 Rosny-sous-Bois, France