Shipping & Delivery Policy

At Cosavia, we are committed to providing fast, reliable, and transparent shipping. This policy outlines our processing times, shipping conditions, delivery estimates, and your rights in case of delivery issues.

1. Order Processing

Orders are typically processed within 1 to 2 business days (Monday to Friday).

  • Orders placed on weekends or public holidays are processed on the next business day
  • Orders are not shipped on public holidays

Once your order has been processed, it will be handed over to our shipping partners for delivery.

2. Shipping Times & Fees

Shipping times may vary depending on your location, product availability, and external factors.

Standard Delivery

  • Estimated delivery time: 5 to 10 business days after processing

Shipping costs are calculated at checkout based on your delivery address and order details.

International Shipping

We ship worldwide.

  • Estimated delivery time: 5 to 14 business days after processing

Shipping fees are calculated at checkout.

3. Order Tracking

Once your order has been shipped, you may receive a confirmation email including a tracking number (if available).

If you have not received tracking information within 5 business days, please contact us at:
📩 support@cosavia.com

4. Lost or Undelivered Packages

If your package is confirmed lost by the carrier, we will offer you:

  • a full refund, or
  • a free replacement shipment

We work closely with our logistics partners to ensure safe and reliable delivery.

5. Delays & Force Majeure

Delays may occur due to circumstances beyond our control, including but not limited to:

  • customs processing
  • transportation disruptions
  • weather conditions
  • high seasonal demand
  • strikes, natural disasters, or other force majeure events

Shipping fees are non-refundable in such cases.

6. Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is accurate and complete.

  • Address changes are only possible before shipment
  • Once shipped, we cannot guarantee modifications

If a package is returned due to an incorrect or incomplete address:

  • reshipping will be at your expense, or
  • a partial refund may be issued (excluding shipping costs)

7. Consumer Rights

Nothing in this policy limits your legal rights under applicable consumer protection laws in your country of residence.

Contact

📧 support@cosavia.com
📍 Cosavia – 14 Place Carnot, 93110 Rosny-sous-Bois, France