Exchanges / Refunds / Replacements / Returns:
If you are within the 30-day return period, we offer you 3 options:
1-Exchange your item for a different size/color.
Exchanges are only available for the size and/or color of the same model. Exchange for a different product is strictly prohibited. We recommend returning your original item for a refund and placing a new order for the desired product.
2-Refunds and store credit.
Products can only be returned if they are still in their original condition and packaging. Products used or damaged by the customer are not refundable.
By default, the refund method is by store credit
If you wish to receive a refund on the original payment method used for your purchase, you must inform us on the return form, and a 15% inspection, storage, and processing fee will be applied.
Exchanged orders or items returned/exchanged due to manufacturing defects will not be subject to these restocking fees. The fees will be applied to the initial order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credits cannot be reissued and are non-refundable.
How long does it take to receive a refund?
Generally, refunds can take up to 3 to 5 days to be processed. All refunds must be verified for authentication and must go through our accounting department for processing.
Late or missing refunds:
-Check your bank account
-Contact your bank
-Processing time generally takes 3 to 5 business days
-If you have done all this and still have not received your refund, please contact us at support@cosavia.com
3-Replacement for wrong or defective item.
We apologize for the inconvenience!
We offer a replacement for wrong or defective items
Please send us an email at support@cosavia.com with the following details:
-Your order number
-Description of the problem (e.g., wrong/defective item)
-A photo or video
4- Return Policy:
We accept returns* for any reason!
Whether you are dissatisfied or have simply changed your mind. Our return policy is 30 days from the time you receive your products.
If for any reason you are not satisfied, simply fill out the return form.
Sign it, then send it with your package to the address we will provide when you contact our support.
How to return an item?
Each return request must be accompanied by a return form that you will receive by email.
Please fill out the form as accurately as possible and send your item with the form to the return address that will be provided to you by email.
For any questions or concerns, please send us an email at support@cosavia.com.
Return shipping fees:
The customer is responsible for paying their own shipping costs to return an item. If you receive store credit, it will match the amount you paid. If you have notified us for a refund, you will receive exactly what you paid for the product minus the restocking fees.
If you want an exchange: Depending on your country of origin, it may take 2 to 7 weeks for your exchanged item to reach you.
Disclaimer:
We strongly suggest that you send the product back to us with a tracking number.
Returns & Exchanges:
At Cosavia, we do our best to provide the most detailed product descriptions so that you don't encounter any surprises when receiving our products.
We want our customers to know exactly what they are ordering.
Order Cancellation Policy:
We take pride in our ability to process orders quickly on our website.
Most orders are processed within 12 hours. If you wish to cancel your order for any reason, please send us an email at support@cosavia.com as soon as possible.
The vast majority of in-stock items are processed and/or shipped within 12 hours, so it is imperative that you contact us during this period so that we can attempt to cancel your order before it is processed and/or shipped.
No order cancellation request can be accepted if the order has already been processed.
Address Error:
It is your responsibility to verify the accuracy of the delivery address and to contact us promptly for any changes before your order is shipped. Once the package is shipped, we cannot be held responsible for address errors.
If an address correction, additional information, or address change is necessary after shipping, fees of up to 20 EUR, depending on the package weight, may be applied by the carrier.
We are not responsible for refused or undeliverable orders due to incorrect, incomplete, or inaccessible addresses.
Packages abandoned by the customer and destroyed by the carrier
Please note that packages that are abandoned by customers and destroyed by the carrier due to non-collection or lack of response to our contact attempts are not eligible for a refund. Once a package is returned to the carrier, it may be destroyed after a period of 10 to 30 days, in accordance with the carrier's procedures. In these cases, we can neither take responsibility nor offer a refund.
We encourage you to carefully track your order and respond promptly to any communication regarding delivery issues to avoid such situations.