SECTION 1 - PERSONAL INFORMATION COLLECTED
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address, which provides us with more details about the browser and operating system you are using.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SMS marketing (if applicable): By entering your phone number when placing an order, you agree to receive SMS messages (order tracking and abandoned cart recovery), as well as promotional offers. SMS messages will not exceed 4 per month. You can unsubscribe at any time by texting STOP.
SECTION 2 - CONSENT
How do we obtain your consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we assume that you consent to our collecting and using your information for that specific purpose only.
If we ask you to provide your personal information for any other reason, such as marketing purposes, we will either ask you directly for your express consent, or give you the opportunity to decline.
How do I withdraw my consent?
If, after giving your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting us at support@cosavia.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our terms and conditions.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products.
Your data is stored in Shopify's data storage system and databases, as well as in Shopify's general application. Your data is kept on a secure server protected by a firewall.
Payment:
If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Purchase transaction information is retained for as long as necessary to complete your order. Once your order is completed, purchase transaction information is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements ensure secure processing of credit card data by our store and its service providers.
For more information, please refer to Shopify's Terms of Service here or Privacy Policy here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to provide the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you carefully read their privacy policies to understand how they will handle your personal information.
Keep in mind that some providers may be located or have facilities located in a different jurisdiction than yours or ours. Therefore, if you choose to proceed with a transaction that requires the services of a third-party provider, your information may be subject to the laws of the jurisdiction in which that provider is located or in which its facilities are located.
For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information used to complete the transaction may be disclosed in accordance with U.S. law, including the Patriot Act.
Once you leave our store site or are redirected to a third-party site or application, you are no longer governed by this privacy policy or the terms and conditions of our website.
Links:
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.
SECTION 6 - SECURITY
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-recognized standards.
COOKIES
Here is a list of cookies we use. We have listed them here so that you can choose whether to allow them or not.
_session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
shopify_uniq, no data retained, expires at midnight (based on visitor's location) the following day. Calculates the number of visits to a store by a unique customer.
cart, unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id, unique session identifier
storefront_digest, unique identifier, undefined if the store is password protected, it is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use this website.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after being posted on the website. If we make changes to the content of this policy, we will notify you here so that you know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend, or delete any personal information we have about you, file a complaint, or if you simply want more information, contact our Privacy Compliance Officer at support@cosavia.com
SMS Marketing Terms and Conditions:
By subscribing to SMS notifications from our store, you agree to receive automated commercial SMS messages from us regarding our products and services at the phone number you provided during registration, and that messages may be sent via an automated telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to unsubscribe and HELP for customer service. You may receive an additional text message confirming your decision to unsubscribe. You understand and agree that attempting to unsubscribe by any means other than sending the unsubscribe commands above is not a reasonable way to unsubscribe.
We use a text messaging platform, which is subject to the following terms. By subscribing to our SMS marketing and notification service, you agree to these terms.
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a requirement for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company based in Sofia, Bulgaria, in the EU. This data will be used to send you targeted marketing messages and notifications. When sending SMS messages, your phone number will be transmitted to an SMS carrier for delivery.
If you wish to unsubscribe from receiving SMS marketing messages and notifications, reply STOP to any mobile message we have sent you or use the unsubscribe link we provided in one of our messages. You understand and agree that alternative unsubscribe methods, such as using alternative words or unsubscribe requests, will not be considered a reasonable way to unsubscribe. Message and data rates may apply.
If you have any questions, please text "HELP" to the phone number from which you received the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.